Heathcote Medical Centre

Heathcote Medical Centre 2019-12-02 Person 1 5 0

Absolutely appalling customer service. 30 minutes waiting on the phone to get through to a receptionist and CUT OFF TWICE!

Heathcote Medical Centre 2019-02-14 Person 1 5 0

27 minutes 26 seconds on hold at 3pm - hardly a busy time of day - just to try to get through to a specific member of staff who left me a message asking me to call them back. The doctors are friendly enough if you ever get to see them, but the overall service is absolutely appalling. Lucky for them they’re an effective monopoly! Eventually gave up as had to go out. Let’s see if they manage to do any better tomorrow...

Heathcote Medical Centre 2018-12-22 Person 5 5 0

An extremely helpful receptionist, Dawn, made such a difference. She was efficient, knowledgeable and ... cheerful!!! (Ratings reflect today's experience).

Heathcote Medical Centre 2018-04-05 Person 4 5 0

As new patients who has recently moved from a busy GP practice in London I cannot fault the service we have received from this practice. My husband and I have been called or written to with appointments for blood tests and follow up appointments. We have found the receptionist very helpful whenever we have visited the surgery. I am surprised to read such bad reviews about this practice. Our experience has been faultless. I would have given five stars but as yet we have not had to try and get an emergency appointment so I reserve my judgement.

Heathcote Medical Centre 2018-03-26 Person 2 5 0

There's hardly any experience of dealing with the reception at this surgery that can be described as positive. Today my sone (9) was vomiting and suffering with a high temperature. NHS Direct helped as much as they could over the phone, but said they'd contact the surgery to see if an emergency appointment could be made. An hour goes by, no call from the surgery. We call them to be told "we don't accept email requests from NHS Direct" Under pressure, the receptionist says she'll check to see if there's someone available and will call us back. An hour goes by, no call-back. I drive to the surgery (6.15pm) - it closes at 6.30pm The waiting area is empty. The receptionist tells me that the duty nurse has instructed that our son goes to A&E. I ask - is she refusing to see him as the surgery is empty but still open - Answer: she is busy with other work so you need to go to A&E..... He's a child with a high temperature, is this your final answer? Yes, I'm afraid so, the nurse won't see him.